Getting Help with Rep AI Helper Your Personal Console Assistant

Getting Help with Rep AI Helper - Your Personal Console Assistant

Introduction

The Rep AI Helper is your personal assistant built into the Rep Console, designed to answer questions, provide guidance, and help you get the most out of the Rep platform. This interactive feature appears as a chat widget in the bottom right corner of your console, offering real-time assistance whenever you need it.

How to Access Rep AI Helper

Log into your Rep Console account

1. Look for the "Rep AI Helper" chat icon in the bottom right corner of your screen
2. Click on the icon to open the chat interface
3. Start asking questions about any feature or functionality you need help with
4. What Rep AI Helper Can Do For You:

Answer questions about Rep platform features and capabilities Provide guidance on how to configure and optimize your AI chatbot Explain dashboard metrics and analytics data Assist with troubleshooting common issues Guide you through setting up new features Connect you with additional support resources when needed

Common Questions You Can Ask Rep AI Helper

"How do I customize my chatbot's personality?" "What do the conversion metrics on my dashboard mean?" "How can I import my help articles from Zendesk?" "Where do I find my conversation analytics?" "How do I set up proactive messages for my chatbot?" "Can you explain what deflected support tickets are?"

Additional Support Options

While Rep AI Helper can answer most of your questions, sometimes you may need additional assistance.

From the Console help section, you can

Book a Call with an AI Consultant: Schedule a personalized consultation for in-depth

1. guidance and strategy (For eligible plans)

Leave Feedback: Share your thoughts on how we can improve the assistant or platform

1. Check Out Our Help Section: Browse comprehensive documentation on all Rep features
2. Open a Support Ticket: Get help from our customer support team for more complex issues
3. Best Practices for Using Rep AI Helper:

Be specific in your questions to get the most accurate answers Start with simple queries and then ask follow-up questions as needed If the AI Helper doesn't fully address your question, try rephrasing it Use the "Rate this conversation" feature to help us improve the assistant

Troubleshooting Rep AI Helper

If you experience any issues with the Rep AI Helper

Refresh your browser page Clear your browser cache and cookies Try using a different web browser Contact support if issues persist Note: The Rep AI Helper is designed exclusively for assisting with the Rep Console. For website visitor interactions, configure your customer-facing chatbot through the AI Training sections of

the console.