Navigating the REP Console Menu

The REP Console provides a comprehensive menu system that organizes all the tools and features you need to manage your AI-powered chatbot. This guide will help you understand what each section contains so you can quickly find what you're looking for. Main Navigation Menu Home Url: https://app.hellorep.ai/home

The Home section is your dashboard and starting point in the REP Console. It provides an overview of your chatbot's performance, recent activities, and quick access to commonly used features. Here you'll find summary metrics, alerts about important changes, and a snapshot of your store's AI performance.

Analytics The Analytics section helps you track and measure your chatbot's performance across different

areas

Sales: View revenue generation, conversion rates, and product engagement metrics to understand how your AI chatbot drives sales. Track AI-attributed revenue, average order value, and see which products are being recommended and purchased through AI interactions. Url: https://app.hellorep.ai/analytics/shopping

Support: Track ticket deflection, resolution rates, and customer service efficiency metrics. Measure how many support inquiries your AI handles automatically, reducing the workload on your human team while maintaining customer satisfaction. Url: https://app.hellorep.ai/analytics/support Engagement: Monitor conversation rates, interaction quality, and overall engagement with

your website visitors. See statistics on chat initiation rates, conversation completion, and how visitors interact with your chatbot across different pages and scenarios. Url: https://app.hellorep.ai/analytics/engagement Conversations Url: https://app.hellorep.ai/conversations Access all customer interactions with your chatbot. Review conversations to understand

customer needs, identify training opportunities, and monitor chat quality. You can search through conversation history, filter by date or topic, and analyze individual conversations to improve your AI's performance. Insights

The Insights section provides AI-driven analysis and actionable intelligence

Shopper Intelligence: Understand customer behavior, drop-off reasons, and emotional sentiment during conversations. Get a breakdown of the most common customer intents, questions, and pain points to help improve your store and product offerings. Url: https://app.hellorep.ai/insights/assisted Missing Information: Identify knowledge gaps where your AI couldn't answer customer

questions. This shows you exactly what information customers are looking for that isn't available in your knowledge base or website content. Url: https://app.hellorep.ai/insights/suggestions AI Recommendations: Receive automatically generated suggestions to improve your store and chatbot based on actual customer interactions. These actionable insights are prioritized

by potential impact and frequency of occurrence. Url: https://app.hellorep.ai/insights/ai-recommendations Deep Research: Access premium analytics that provide comprehensive conversation analysis, advanced topic discovery, and detailed customer behavior patterns. This feature offers deeper insights into customer interactions and more granular data for strategic

decision-making. Url: https://app.hellorep.ai/insights/deep-research AI Training

This section contains tools to train and customize your AI chatbot

AI Personality: Define your chatbot's tone, voice, and brand alignment. Set guardrails for appropriate responses, customize how formal or casual your AI should be, and ensure it properly represents your brand values in every interaction. Url: https://app.hellorep.ai/training-ai/personality Test & Train: Try out your chatbot and make real-time corrections to improve responses.

Simulate customer questions and provide feedback on the AI's answers to continuously improve accuracy and helpfulness. Url: https://app.hellorep.ai/training-ai/test-and-train Sales Skills: Configure AI-driven proactive selling features to help convert hesitant shoppers. These skills allow your AI to identify sales opportunities and engage customers with timely,

relevant product recommendations or assistance. Url: https://app.hellorep.ai/training-ai/goals Support Skills: Set up automated customer support workflows for common scenarios like order tracking, returns, and email questions. These skills help your AI efficiently resolve customer issues without human intervention.

Url: https://app.hellorep.ai/training-ai/support-skills Knowledge Base: Upload and manage content that trains your AI to deliver accurate, brand- specific answers. Add FAQs, product details, policies, and other content that supplements what the AI learns from your website. Url: https://app.hellorep.ai/training-ai/files

Catalog: Control how the AI understands and interacts with your product data. Fine-tune product categorization, tagging, and browsability to ensure the AI recommends the right products to customers. Url: https://app.hellorep.ai/training-ai/groups Settings

Manage the core configuration of your REP system

General: Basic account settings and preferences, including notification preferences, language settings, and other fundamental configurations that affect your entire REP experience. Url: https://app.hellorep.ai/settings/general Integrations: Connect your REP chatbot with other business tools and platforms like your

helpdesk, email marketing system, or loyalty program. These connections enable seamless data flow and extended functionality. Url: https://app.hellorep.ai/settings/integrations Chat Widget: Customize the appearance and behavior of your chatbot interface, including colors, positioning and if the chatbot appears to visitors. Make your chatbot visually

consistent with your brand and optimize its presence on your site. Url: https://app.hellorep.ai/settings/chat-widget Expert Zone (High tiers only - advanced customization)

Advanced tools for power users who want deeper customization

Proactive Sales Skills: Set up behavior-triggered messages to engage shoppers at key moments Url: https://app.hellorep.ai/flows/goals Responsive Flows: Create scripted conversation flows for common scenarios Url: https://app.hellorep.ai/flows/faqs Product Finder: Build guided shopping experiences to help customers find the right products

Url: https://app.hellorep.ai/flows/FINDER/browse Filtering Questions: Define questions that help narrow down product selections Url: https://app.hellorep.ai/flows/filters System Messages: Customize system-level messages and notifications Url: https://app.hellorep.ai/flows/brand-language User Profile Menu

Access your personal settings and account options from the profile dropdown menu

User Profile: Update your personal information and preferences, including your name, email,
password, profile picture, and notification settings.
Url: https://app.hellorep.ai/user

Refer & Get Rewarded: Refer others to REP and earn rewards through the referral program. Track your referrals and see what bonuses you've earned. Url: https://app.hellorep.ai/referrals Account: Manage your account details, security settings, and connected services. This includes team member management where you can invite new team members, assign roles

(like Admin), and manage existing team access. Url: https://app.hellorep.ai/account Billing: Access your billing information, payment methods, and subscription details specific to your user account. Url: https://app.hellorep.ai/billing