Grow Your Email & SMS Lists with Rep AI's Omnisend Integration

Connect your Omnisend marketing account to Rep AI and automatically collect customer contact information through engaging AI conversations. This powerful integration enables your AI assistant to subscribe customers to your Omnisend email and SMS lists, helping you grow your marketing audience and boost customer engagement.

What You Can Do with Omnisend Integration

With the Rep AI Omnisend integration, you can

Automatically grow your email and SMS subscriber lists when customers interact with your AI assistant Offer exclusive discounts to customers who subscribe to your marketing channels Convert casual conversations into marketing opportunities with seamless subscription flows Increase your marketing ROI with high-intent subscribers captured during the shopping

experience How to Connect Omnisend to Rep AI

Rep AI connects to Omnisend using an API key authentication method

Navigate to Integrations

Go to Settings → Integrations in your Rep AI Console

Select the "Marketing" tab Find Omnisend

Locate the Omnisend card and click "Connect"

A "Connect to Omnisend" popup will appear, asking for your API key Get Your Omnisend API Key

Go to Store Settings → Integrations → API keys Create a new API key if you don't have one (or use an existing key) Copy the generated API key Complete the Connection

Paste your API key into the field in the Rep AI popup

Click "Connect" to finalize the integration You'll see a confirmation that the connection was successful "Subscribe & Get a Discount" Power-Up The Subscribe & Get a Discount Power-Up allows your AI assistant to offer customers a discount code in exchange for subscribing to your email or SMS list.

How to Set Up

In the Omnisend card, find "Subscribe & get a discount" and click "Edit Power-Up"

Configure customer details to collect:
Email (required or optional)

Phone (optional for SMS subscriptions) Name (optional) Under "Subscribe to an Email/SMS List," select a list from your Omnisend account

Under "Discount," select a discount code to offer subscribers
Click "Add Power-Up" to activate
How It Works:

When customers express interest in a discount or promotion, your AI assistant offers one in exchange for their contact information The customer provides their email or phone number through a seamless in-chat experience Their information is automatically added to your selected Omnisend list The customer receives their discount code to use on their purchase

Once activated, a "Subscribe & Get a Discount" chip (suggestion button) will appear in the Rep AI widget when customers open it or when Rep AI proactively approaches them. Rep AI will also trigger the subscription flow if the customer inquires about discounts or subscribing to your newsletter via chat.

Troubleshooting Connection Issues Verify you've entered the correct API key Ensure your API key has not expired or been revoked Check that your Omnisend account subscription is active Make sure your API key has sufficient permissions (read/write access) List Selection Issues Verify that you have at least one active list in your Omnisend account

If you've recently created a new list, try disconnecting and reconnecting the integration
Ensure your API key has permissions to access and modify lists

Subscription Not Working Verify the selected Omnisend list exists and is active Ensure your AI assistant is correctly configured to collect contact information Check that consent messaging is appropriate for your region's regulations Make sure customers are providing valid email addresses or phone numbers in the correct

format Frequently Asked Questions Q: Is my Omnisend API key secure with Rep AI? A: Yes, Rep AI securely encrypts and stores your API key according to industry best practices. Your key is only used to perform the specific actions needed for the integration to function. Q: Will connecting Rep AI affect my existing Omnisend automations?

A: No, Rep AI works alongside your existing Omnisend workflows without disrupting them. It simply provides an additional channel to grow your subscriber lists. Q: Can I customize the subscription message my AI assistant uses? A: Yes, you can customize the messaging for subscription requests when setting up the

"Subscribe & Get a Discount" Power-Up. Q: Do I have to offer a discount to collect subscribers? A: No, offering a discount is optional. You can use the "Subscribe & Get a Discount" Power-Up without selecting a discount code, and Rep AI will still collect subscriber information for your Omnisend lists.

Q: How do I know if my Omnisend integration is working properly? A: You can verify new subscribers are being added to your lists by checking your Omnisend dashboard after customers interact with your AI assistant. Q: What happens if I change my Omnisend API key? A: If you change your API key in Omnisend, you'll need to update it in Rep AI as well. Simply

disconnect the integration and reconnect with your new API key. Q: Can I disconnect my Omnisend account? A: Yes, you can disconnect at any time by clicking the "Disconnect" button on the Omnisend card in your Integrations page. Note that this will disable any active Power-Ups using Omnisend. Need help or advice?

Reach out to us at: support@hellorep.ai