Expand Your Reach with Rep AI Social Integrations

Expand Your Reach with Rep AI Social Integrations

Introduction Social Integrations connect your Instagram, Facebook, and WhatsApp business accounts to Rep AI, allowing your AI assistant to engage with customers across these popular messaging platforms. This powerful connection transforms casual social media inquiries into guided website conversations, helping you convert social browsers into website shoppers with minimal

effort. Key Benefits Turn social DMs into sales opportunities with AI that responds instantly 24/7 Create seamless customer journeys by maintaining conversation context between platforms Guide customers to your website where your full product catalog and checkout are available Reduce support workload by automating responses to common questions

Maintain a consistent brand voice across all customer touchpoints Available Social Integrations

Rep AI currently supports the following social integrations (all in Beta)

Instagram: Engage with customers through Instagram Direct Messages Facebook: Respond to customer inquiries via Facebook Messenger WhatsApp: Connect with customers through WhatsApp Business messaging How Social Integrations Work When you connect your social media accounts to Rep AI, a powerful automated conversation

flow is created

A customer messages your business on Instagram, Facebook, or WhatsApp

1. Your AI assistant responds immediately with a friendly, personalized message
2. The AI provides a link to continue the conversation on your website
3. When the customer clicks the link, they're directed to your website with the conversation
4. context preserved

Your full-featured AI assistant on your website can now provide product recommendations,

1. answer detailed questions, and guide them toward purchase

This simple but powerful connection transforms casual social inquiries into potential sales by moving conversations to your conversion-optimized website environment. How to Connect Your Social Platforms Navigate to Integrations

1. Go to Settings → Integrations in your Rep AI Console

Select the "Social" tab Select Your Platform

1. Find the social platform card (Instagram, Facebook, or WhatsApp)

Click "Connect" to begin Authenticate Your Account

1. You'll be redirected to the Meta platform to authorize Rep AI

Grant the necessary permissions for messaging capabilities Select which business accounts you want to connect Configure Your Settings

1. After connecting, click "See details" to customize your integration

Save your settings to activate Best Practices Keep response times quick: Social media users expect rapid responses - Rep AI's immediate replies help meet these expectations Track your social conversions: Monitor how many social conversations lead to website visits and purchases Troubleshooting Connection Issues

Verify your Meta Business account has the proper permissions Ensure you've selected the correct business accounts during setup Frequently Asked Questions Q: Will connecting Rep AI affect my existing social media workflows? A: No, Rep AI works alongside your existing social media management processes. Your team

can still manually respond to messages if needed, but Rep AI will handle initial responses automatically. Q: How quickly will customers receive responses on social platforms? A: Rep AI responds to social messages within seconds of receiving them, providing immediate acknowledgment and guidance to your website.

Q: Will social conversations be tracked in my Rep AI analytics? A: Yes, all social interactions are tracked in your Rep AI analytics dashboard, allowing you to measure engagement and conversion rates from social platforms.