Guide Shoppers Through Collections with the Convert a Disengaged Shopper on a Collection Page Sales Skill

Guide Shoppers Through Collections with the "Convert a Disengaged Shopper

on a Collection Page" Sales Skill What is the "Convert a Disengaged Shopper on a Collection Page" Sales Skill? The "Convert a Disengaged Shopper on a Collection Page" Sales Skill uses behavioral AI to identify customers who are showing signs of disengagement while browsing your product collections. Once detected, Rep AI proactively approaches these customers with personalized

assistance to recommend trending or relevant products within the collection, helping them find what they're looking for and boosting engagement. Benefits Improve collection page conversion rates by engaging browsers before they leave Highlight top-selling or featured products within specific collections

Help shoppers navigate large product catalogs more effectively Provide personalized recommendations based on collection context How to Enable and Configure This Sales Skill Basic Setup

1. Navigate to AI Training → Sales Skills in your Rep Console

Find the "Convert a Disengaged Shopper on a Collection Page" card

1. Toggle the switch to ON to activate this skill
2. Click the Settings button to customize the skill's behavior
3. Configuration Options

Rescue Algorithm™ The Rescue Algorithm™ is a core component that automatically detects when customers are

about to drop off your site while browsing collection pages. When activated

• Rep AI will use behavioral signals to identify disengagement after a customer has viewed a

collection The AI will proactively approach customers at the optimal moment If the Rescue Algorithm™ is turned off, the AI will approach immediately instead.

To configure

Toggle the Rescue Algorithm™ switch to ON

1. Eagerness Settings

The eagerness setting determines how proactive Rep AI will be in approaching customers:

Choose between AI-Optimized or Custom eagerness

1. AI-Optimized: Rep AI automatically adjusts eagerness based on performance data

Custom: Set a manual level using the slider from "Laid back" to "Pushy" If you select Custom, adjust the slider based on how aggressively you want Rep to approach

1. collection page visitors:

Lower eagerness (more laid back): Rep will only approach customers showing clear signs of leaving Higher eagerness (more pushy): Rep will approach more customers, even if it's less certain they're about to abandon Advanced Behavioral Settings

Fine-tune how Rep AI engages with customers who are browsing collection pages

Additional AI Instructions: Provide specific guidance for how your Sales Assistant should

1. behave and what it should avoid doing when interacting with customers on collection pages

Example AI Instructions:

1 When approaching customers browsing collection pages, always

2 - Ask about specific preferences or features they're looking for 3 - Offer to explain product categories 4 - Maintain a helpful, not pushy, approach to guiding their browsing Suggestion Chips: When this skill is activated, customers will see helpful suggestion chips

1. like "I have a question" or "What's recommended?" to facilitate engagement

Note: Additional approach rules with custom behavioral triggers are available for merchants with the Expert Zone package. Best Practices Highlight collection specialties: Use additional AI instructions to guide your AI to showcase

1. what makes this collection unique or special

Focus on bestsellers: Encourage your AI to highlight top-performing products within

1. collections to increase conversion chances

Balance eagerness carefully: Start with AI-Optimized eagerness or a middle setting if

1. choosing Custom, then adjust based on customer feedback

Review performance regularly: Use the "View analytics" option to monitor how effectively

1. this Sales Skill is engaging collection browsers

Troubleshooting Issue: Sales Skill isn't triggering on collection pages

Solution

Verify the skill is toggled ON Increase the eagerness level Check that your collection page URL structure matches what the skill is configured to detect Issue: Customers find the approach too aggressive

Solution

Lower the eagerness setting Adjust your AI instructions to use a more casual, helpful tone rather than pushing specific products