Boost Your Conversion Rates with AI Powered Sales Skills

Boost Your Conversion Rates with AI-Powered Sales Skills

What are Sales Skills? Sales Skills are AI-driven proactive features that help convert hesitant shoppers before they leave your site. These intelligent capabilities identify disengaged customers through behavioral signals and automatically reach out with personalized shopping assistance to guide them

toward a purchase. Each Sales Skill targets a specific customer scenario, offering tailored recommendations and engagement strategies to boost conversions, increase cart adds, and enhance overall order value. How Sales Skills Work

Sales Skills operate by

Detecting signs of customer disengagement or hesitation in real-time Initiating contextually relevant product suggestions at the right moment Helping customers re-engage with your store through personalized messages Providing timely assistance to guide shoppers toward completing their purchase Who Can Access Sales Skills?

Sales Skills are available to merchants on

Sales Assistant plans Concierge plans Note: If you're on a Support Agent plan, you'll need to upgrade to access Sales Skills. The Sales Assistant plan includes all Sales Skills features, while the Concierge plan includes both Sales and Support Skills. Available Sales Skills

Rep AI offers a comprehensive suite of Sales Skills to address different customer scenarios

Product Finder: Helps shoppers find the right item by searching your catalog and asking

1. follow-up questions to narrow down options.

Convert a Disengaged Returning Customer on the Homepage: Re-engages past shoppers

1. by showcasing personalized items or helping with their post-purchase needs.

Convert a Disengaged Shopper After Viewing Cart: Nudges cart abandoners to complete

1. their purchase or discover complementary products.

Convert a Disengaged Shopper on a Collection Page: Recommends trending or relevant

1. products within the collection to boost engagement.

Convert a Disengaged Shopper on a Product Page: Encourages shoppers to add products

1. to their cart or explore similar options.

Convert a Disengaged Shopper on the Homepage (New Visitor): Welcomes new visitors

1. with tailored product recommendations to spark interest.

Convert a Disengaged Shopper on the Homepage (Returning Visitor): Reignites returning

1. shoppers' interest with personalized messages.

Convert a Shopper on an Out-of-Stock Product Page: Keeps shoppers engaged by

1. recommending similar items when products are unavailable.

Convert from All Other Pages: Converts indecisive visitors into buyers with smart message

1. suggestions anywhere on your site that is not covered by one of the other skills.

Upsell After Add-to-Cart: Boosts order value by recommending complementary products

1. after adding items to the cart.

Managing Your Sales Skills

Each Sales Skill can be individually controlled through

Toggle Switches: Easily enable or disable each skill with a simple toggle. Settings Button: Configure detailed options for each skill by clicking the Settings button, including special instructions for specific engagement rules. Viewing Performance Analytics

To understand how your Sales Skills are performing

Click on "View analytics" at the top of the page

1. Monitor key conversion metrics, engagement rates, and revenue impact
2. Use these insights to fine-tune your approach and maximize the effectiveness of your AI sales

assistant. Getting Started with Sales Skills Navigate to the Sales Skills section in your Rep AI dashboard

1. Review the available skills and their descriptions
2. Click Settings to customize each skill's behavior and messaging
3. Monitor performance regularly and adjust as needed
4. Troubleshooting

Why can't I access Sales Skills? You may be on a Support Agent plan. Upgrade to a Sales Assistant or Concierge plan to access these features. Why isn't a specific Sales Skill working? Verify that the skill is toggled ON Ensure the skill is properly configured in Settings How do I optimize my Sales Skills performance?

Regularly review your analytics to identify which skills are most effective Experiment with different message tones and approach instructions Ensure your product catalog is up-to-date with accurate descriptions and categories For additional help with Sales Skills, contact our support team or explore our advanced

configuration guides for each specific skill.