Enhance Order Tracking with Rep AI's Shipany Integration

Introduction The Shipany integration connects your shipping and logistics platform with Rep AI, allowing your AI assistant to provide accurate order tracking information to your customers. This integration is particularly valuable for merchants operating in Hong Kong, Taiwan, and Southeast Asia who use Shipany to manage their shipping operations. By connecting Rep AI with Shipany, your AI

assistant can access real-time shipping data, reducing customer service inquiries about order status while enhancing the post-purchase experience. What the Shipany Integration Does

When you connect Rep AI to Shipany, your AI assistant will be able to

Access order status directly from Shipany instead of relying on Shopify data Provide accurate, up-to-date shipping information when customers ask about their orders Translate technical Shipany status codes into customer-friendly language Share tracking links for orders processed through Shipany Verify order ownership by matching customer email with order details

Support the "Where is my order?" (WISMO) conversation flow with Shipany data This integration is particularly useful for merchants who manage their order fulfillment and shipping through Shipany rather than directly through Shopify, ensuring that customers receive the most accurate shipping information available.

How to Connect Shipany to Rep AI Navigate to Integrations

Click on "Settings" in the left sidebar Select "Integrations" from the dropdown menu Find the Shipany Integration

Go to the "Shipping" tab or search for "Shipany" in the search bar

Locate the Shipany card and click "Connect" Enter Your Credentials

You'll need to provide two essential credentials:

Client-key: Your unique client identifier from Shipany API-Token: Your authentication token for Shipany's API You can find these credentials in your Shipany account under Account Settings Complete the Connection

Click "Connect" to establish the integration

Rep AI will verify your credentials and confirm the successful connection Once connected, your AI assistant will begin using Shipany data for order tracking How Order Tracking Works with Shipany

When integrated with Shipany, Rep AI modifies its order tracking process

When a customer asks about an order status, Rep AI will still collect their email and order

number

Instead of checking Shopify directly, Rep AI will:

Look for a Shipany Order ID in the order notes

Call the Shipany API using your client-key and API-token Retrieve the current status, creation time, and tracking URL for the order Verify that the customer email matches the order details Present the status information in a customer-friendly format Order Status Mapping Rep AI translates Shipany's technical status terms into customer-friendly language. The status

mapping includes

Shipany Status Rep AI Customer-Friendly Status Order Drafted, Order Created Processing Pickup Request Received Confirmed Collected By Courier, In Transit, Arrived Transit In Transit Point, Requested For Different Delivery Point Delivery In Progress, Failed To Deliver Pending Out For Delivery Retry Delivered To Locker, Delivered To Service Delivered

Point, Order Delivered Return Completed, Abnormal, Order Cancelled Other This translation ensures that customers receive clear, understandable information about their order status regardless of the technical terms used by Shipany. Key Benefits More accurate shipping information by sourcing directly from your logistics provider

Reduced customer service inquiries about order status and tracking Seamless experience for customers who can get shipping updates without leaving your chat Support for various shipping carriers managed through Shipany Real-time status updates retrieved at the moment of inquiry Enhanced post-purchase experience with reliable shipping information

Troubleshooting Order Information Not Found Check that the Shipany Order ID is properly recorded in the Shopify order notes Verify the order exists in Shipany's system with the correct ID Confirm the customer is providing the correct order number and email address Check that your client-key and API-token are current and valid

Status Not Updating Shipany status data is fetched in real-time, so any delays in updating would be from Shipany's system Verify that the order is being properly tracked in your Shipany dashboard Check that the carrier is providing timely updates to Shipany Connection Issues Ensure your client-key and API-token are entered correctly

Verify your Shipany account is active and in good standing Try disconnecting and reconnecting the integration if issues persist Frequently Asked Questions Q: Does this integration replace the Shopify integration for order tracking? A: No, it complements it. When the Shipany integration is active, Rep AI will check Shipany for

orders with a Shipany Order ID, while still using Shopify for other orders. Q: How does Rep AI find the Shipany Order ID? A: Rep AI looks for the "Shipany Order ID" in the order notes field in Shopify, which is typically added automatically when an order is processed through Shipany. Q: Does this integration work with all carriers supported by Shipany?

A: Yes, the integration works with all carriers managed through Shipany, including SF Express, Kerry Express, Lalamove, Hong Kong Post, and others. Q: Will my customers see the technical Shipany status codes? A: No, Rep AI translates the technical status codes into customer-friendly language before presenting the information.