Understanding Product Groups in Your Catalog

Initial Catalog Synchronization When you first set up Rep AI, the system begins synchronizing with your product catalog.

During this process

You'll see a "Launch in progress" message in your dashboard A progress indicator will show how many products have been synced (e.g., "27 of 515 products") For larger catalogs, this initial synchronization may take some time to complete The Rep widget will become live on your website once the synchronization is finished if you

launched it so donʼt worry This initial sync ensures that your AI Assistant has accurate information about all your products before interacting with customers. What Are Product Groups? Product groups are collections of products in your Rep AI catalog that reflect your Shopify collections and tags. These groups are automatically synchronized with your Shopify store and

help your AI Sales Assistant understand how your products are organized. Product groups enable your AI to recommend related products and provide an intuitive shopping experience for your customers. They're maintained automatically by Rep AI, requiring minimal management from you. How Product Groups Work

Product groups are

Automatically Synchronized: Your Shopify collections and tags are automatically imported and kept up-to-date AI-Integrated: Your AI Assistant uses these groups to understand product relationships Self-Maintaining: The system intelligently manages which groups are active based on customer behavior The Product Groups page in your Rep AI dashboard provides visibility into how your catalog is

organized, but you typically won't need to make changes here. When to Use the Product Groups Page In most cases, you don't need to interact with the Product Groups page. The system handles

synchronization and management automatically. However, you might need to check this page if

Your AI isn't recommending products from a specific collection that exists in Shopify You notice outdated collections being suggested to customers You need to temporarily disable a specific collection from being recommended Viewing Your Product Groups

If you need to check your product groups

Navigate to the AI Training section in your Rep AI dashboard

Select the Catalog tab
The Product Groups view is displayed by default
Understanding the Product Groups Table

The Product Groups table shows how your catalog is organized: Column Description Image Thumbnail preview of the product group Name Name of the product group that matches your Shopify collection or tag Products Shows how many products are browsable in the group Filter Indicates if this group is part of a

filtering question Origin Shows the data source (typically "Shopify collection" or "Shopify tag") Browsable Indicates whether your AI can suggest this group during conversations Automatic Browsable Feature Rep AI intelligently manages which product groups your AI can recommend based on customer

activity

Groups that customers actively visit on your store automatically become browsable Groups that aren't visited by customers within a certain timeframe automatically become unbrowsable This automation keeps your AI's recommendations current with customer shopping behavior without requiring your intervention.

Ongoing Synchronization

After the initial setup

Rep AI continues to listen for changes in your Shopify catalog Updates to your collections and products are automatically synchronized You may notice a brief delay as changes propagate through the system No manual action is required for routine catalog updates Troubleshooting Issues

If you notice any issues with how your AI is recommending products

Problem: AI isn't recommending products from a specific collection that exists in Shopify Solution: Check if the collection appears on the Product Groups page and verify it's marked as browsable (green toggle). Allow some time for synchronization if you've recently created the collection. Problem: AI is recommending products from outdated collections

Solution: These collections should automatically become unbrowsable after a period of inactivity. If they persist, you can manually toggle them off. Problem: Need to temporarily hide a collection from recommendations Solution: Find the collection in the Product Groups table and toggle its browsable status off

(gray). When to Contact Support

If you experience any of these issues with your product groups

Product groups are not synchronizing with your Shopify collections Manually toggling browsable status isn't affecting AI recommendations Important collections are consistently missing from your Product Groups Initial sync does not finish Contact Rep AI support for assistance with resolving these technical issues.