Improve Your Customer Experience with AI Powered Recommendations

Improve Your Customer Experience with AI-Powered Recommendations

What are AI Recommendations? AI Recommendations is a powerful feature that analyzes your customer conversations and provides actionable insights to improve your customer experience (CX). By identifying patterns in shopper interactions, your AI automatically generates specific suggestions to address customer pain points, enhance your product information, and optimize your website.

How AI Recommendations work

Your AI continuously analyzes customer conversations, focusing on

Conversations where customers express dissatisfaction Patterns in customer questions and feedback Common information gaps or friction points Areas where customers frequently need assistance When patterns are identified across multiple conversations, your AI creates specific, actionable recommendations and prioritizes them based on frequency and impact.

Viewing your AI Recommendations Navigate to Insights > AI Recommendations in the Rep Console

1. See a summary of analyzed conversations (typically from the past 30 days)
2. View recommendations organized in two tabs:
3. Needs Action: Current recommendations awaiting your review

Resolved: Historical log of suggestions you've already addressed Understanding Recommendation Cards

Each recommendation card includes

Title: A clear description of the suggested improvement Detailed Description: Specific actions you can take to address the issue Impact Indicator: Shows how many shoppers raised this concern View Button: Click to see the actual conversations that generated this recommendation Mark as Resolved: Button to indicate when you've addressed the recommendation

Feedback: Option to rate if the recommendation was helpful Taking Action on Recommendations Review each recommendation card to understand the suggested improvement

1. Click View to examine the actual customer conversations that generated the recommendation
2. Implement the suggested changes on your website or store
3. Click Mark it as resolved once you've addressed the recommendation
4. The recommendation will move to the "Resolved" tab for your reference
5. Refreshing Your Recommendations

To generate fresh recommendations based on recent conversations: Click the Generate Recommendations button at the top of the page

1. Your AI will analyze recent conversations and update your recommendations
2. Check the "Last updated" timestamp to see when recommendations were last refreshed
3. Benefits of Using AI Recommendations

Save Time: Automatically discover patterns that would take hours to find manually Customer-Driven Improvements: Make changes based on actual customer feedback Prioritized Actions: Focus on issues affecting the most customers first Measurable Impact: Track resolved recommendations and their effect on customer

satisfaction Continuous Improvement: Regularly implement small changes that add up to a better customer experience Troubleshooting

No recommendations appear

Your AI needs sufficient conversation data to generate recommendations Try clicking "Generate Recommendations" to refresh the analysis Ensure your store has been active for at least a few days with customer conversations

Recommendations seem too general

Click "View" to see the specific conversations that generated each recommendation More specific recommendations will appear as your AI gathers more conversation data

Recommendations aren't relevant

• Use the thumbs down button to provide feedback on unhelpful recommendations

Your AI will learn from this feedback to improve future recommendations